Do I have to pay for any dental services?
As long as your children go to a WDS Participating PPO Dentist, you do not have to pay for covered services. Be sure to present your insurance card to the dentist each time your child goes for services during 2008.
Does the program cover all dental services?
This program covers most standard dental services, but not everything. The benefits handbook includes a list of covered services. If you have questions, call the tolll-free KC KIDS Customer Service number (866) 839-9466 (also on the patient card).
Who gets the bill when I see the dentist?
The dentist will send a claim to WDS for the services provided and WDS will pay the dentist —there will be no expenses billed to you. However, if you go to a non-participating dentist or request services that are not covered by the program, you must pay for the services.
What if I get a bill from the dentist saying I owe money?
It may be a billing error or you received services not covered by the program. Call our toll-free Customer Service claims department at (800) 238-3107 and we will help you resolve it.
What should I do in case of a dental emergency?
If a dental emergency happens, call your dentist’s office and ask them what you should do. If the emergency is life threatening, call 911 or the phone number for emergency medical services in your area.
What if my child needs specialty dental care?
First talk to your regular dentist about getting specialty care. If they refer you to a specialist, be sure that provider is in the WDS Participating PPO Network, otherwise, WDS will not cover the services and you must pay for them.
How do I get a replacement patient insurance card?
If you need a replacement card, you can request one by calling KC KIDS Customer Service toll-free at (866) 839-9466.
Why do I need to re-apply in 2009?
The state of Washington will be taking over this program in January 2009 so you will need to apply with the state to continue dental coverage for your children.
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